Last evening, I was running behind schedule but was craving some delicious Smashburger food. Unfortunately, I must report that a fast clock and a lack of customer service barred me from enjoying a tasty BBQ Bacon and Cheddar Big Smash Burger on multi-grain with a side or two of Smash Fries, and it also meant […]


Service With a Smile

by Dwayne Kilbourne on April 10, 2012

Too often in today’s business world, we find bunches of negative people within the workplace. We see the office co-worker looking at the potential negative side of the job and/or personal life. We see the pessimistic cashier at the local grocery or convenience store who rarely acknowledges the good aspects of the day or even […]

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Scanning Success at Self-Checkout Lanes

by Dwayne Kilbourne on July 17, 2011

In my area, I have three main grocery stores – Publix, Kroger, and WalMart, and each of them (in many of their locations) offers the option of using a self-checkout lane, an option that I like to have as a consumer in a hurry. However, this past week has brought news about the debate over […]


Respond! Engage!

by Dwayne Kilbourne on June 6, 2011

Jump into the time machine and head back one decade or so before technology really got advanced and exciting; if a person had a question, concern, or comment for a business, they called them. If they were unable to reach the company right then and there, they were allowed to leave a message on the […]


Corporate Responsibility = Engage Now & Often

by Dwayne Kilbourne on March 23, 2011

For the individual, responsibilities include following the law, eating right, giving back to the community, take care of their family members, and many more. Corporations, however, are not immune to obligations or responsibilities. Instead, corporations, like individuals, have responsibilities that they must be held accountable to. But, there is this little thing called change that […]


Technorati TKO’ed?

by Dwayne Kilbourne on January 5, 2010

It is December 3, 2009, and I am checking to see if my blog claim on Technorati has been reviewed and approved. I go online and noticed that indeed it appears that the company is simply running a little behind. So, I patiently wait. I figured that it would take another day or two to […]


Rediscovering My Lost Chocolate

by Dwayne Kilbourne on December 29, 2009

As some of you may have noticed, I enjoy reading, especially the great business and technology books of yesterday and today. Consequently, I frequent Barnes & Noble (BN) and even Borders as much as my schedule permits. A while back, I was introduced to this great Godiva hot chocolate – did I mention that I […]